Mission Statement and Workplace Values

Our Mission: To serve our client families and one another, adapting to the desires of each person seeking our help

Community Interaction Projects.

Hamilton's has long been involved in a wide variety of Community Interaction Projects. Each of them reflects Hamilton's desire to give back to the community within which it serves. Hamilton's Academy of Grief & Loss oversees these community projects.

Maintain Outstanding Results.

We strive to continually improve the services we offer, in order to: retain our current Client-Families, gain new customers, and increase the positive image we project to the community.

Keep a Simple and Lean Form and Systems.

By keeping our system and operations simple and lean, we can use our energies to concentrate more fully on the excellent individualized service we provide to those we serve.

Provide Hands-On Leadership.

We believe in leadership by example, dedication and commitment to living Hamilton's Mission Statement and carrying out Hamilton's statement that describes our work-place values.

Enhance our Customer’s Experience and our Community's Perceptions.

In everything we do, we strive to meet and exceed the expectations of our actual and potential Client-Families, as well as the perception of the community in which we serve.

Respect One Another.

We believe that each one of us has a commitment to our fellow team members to be accountable to our jobs while treating one another with respect and honesty. We believe in building a sense of community and "family" within the company, which in turn is passed along to our client-families and to our community.

Maintain Great Operations Execution.

We are committed to outstanding funeral service operations which involves dedication to the quality of our service, responding and adapting to customer needs and striving always toward improvement in all areas of our business.

Educate our Staff.

We are committed to educating staff so that they have the tools to provide exceptional individualized service to client-families, as well as to make excellent contributions to the maintenance and growth of "team-building" in the work-place.