Family Services Coordinator - Filled

• The primary goal of the Family Services Coordinator is to establish a personal relationship and feeling of continuity with families from first call and arrangements to visitation and services.
• The position has a pre-determined repeating flexible schedule. It may include evening, Sunday and holiday hours. This is a full time position.
• Pay is based on skills, ability, and performance .

Key Accountabilities

1. You are paid to provide courteous and sensitive service to our client-families and fellow workers adapting to the desires of each person seeking your help.
2. Contribute to building a positive and competent workplace team.
3. Demonstrate care and concern in a professional manner.
4. Be responsible, reliable and honest.
5. Educate yourself in our profession.
6. Enhance our personal relationship with client-families and their friends.

Key Activities

1. Interact respectfully and consistently.
2. Take responsibility - assigned and unassigned.
3. Phone communications w/families.
4. Assign arrangement conferences.
5. Assist families of arrangements, visitations and services.
6. Maintain day and phone schedules.
7. Some phone and reception activities.
8. Complete required reporting.
9. Obtain and maintain an Iowa Insurance License for Advanced Planning
10. Help with Hamilton's Academy of Grief & Loss activities.