Family Services Coordinator - Filled

• The primary goal of the Family Services Coordinator is to establish a personal relationship and feeling of continuity with families from first call and arrangements to visitation and services.
• The full-time position has a pre-determined repeating flexible schedule. It can include evening, Sunday and holiday hours.
• Pay is based on skills, ability, and performance.

Key Accountabilities

1. You are paid to provide courteous and sensitive service to our client-families and Hamilton's Team adapting to the desires of each person seeking your help.
2. Contribute to building a positive and competent workplace team.
3. Demonstrate care and concern in a professional manner.
4. Be responsible, reliable and honest.
5. Educate yourself in our profession.
6. Enhance our personal relationship with client-families and their friends.

Key Activities

1. Interact respectfully and consistently as a team-member with Hamilton's at-need families.
2. Take responsibility; both assigned and unassigned. Be able to multi-task and prioritize effectively.
3. Daily phone communications with families.
4. Assign arrangement conferences and explain to families what to expect and what to bring to the meeting.
5. Assist families of arrangements, visitations and services.
6. Some phone and reception activities.
7. Complete required documentation with precision and accuracy.
8. Help with Hamilton's Academy of Grief & Loss activities.